Return & Refund Policy

Satisfied or Refunded

At Alpine Dental, customer satisfaction is our top priority. We stand behind the products we sell and work with established manufacturers to provide reliable dental supplies, consistent service, and fair pricing.

Each order is carefully reviewed before shipment to ensure accuracy. If you experience any issue with your purchase, our customer support team is available to assist you.

30-Day Return Policy

You may request a return within 30 days of receiving your order, subject to the conditions below.

Eligible Returns

Defective or damaged items
Incorrect items shipped
Non-defective items that are unused, unopened, and in original packaging

All returns require return authorization before being sent back.

Non-Returnable Items

For health, safety, and regulatory reasons, the following items are not eligible for return:

Opened or used dental products
Sterilization, infection-control, or personal-care items

Return Shipping & Fees

If the return is due to an error on our part (damaged, defective, or incorrect item), return shipping costs will be covered.
For non-defective returns, return shipping costs are the customer’s responsibility.
Original shipping charges are non-refundable, unless the return is due to our error.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method:

PayPal refunds: up to 48 hours
Credit card refunds: up to 14 business days

Processing typically takes 2–4 business days after the returned item is received.

Undeliverable or Refused Shipments

Orders that are refused, unclaimed, or returned as undeliverable may have original shipping and return shipping costs deducted from the refund.

How to Start a Return

Please contact our customer support team with your order number to request return authorization:

📞 Phone: 718-972-4571
📧 Email: info@alpinedentalshop.com
🌐 Website: https://alpinedentalshop.com/